Shipping policy
Shipping Methods and Costs
U.S. Shipping Rates
Free standard shipping is available for orders of $39 or more after discounts. Orders below $39 have a $7 standard shipping charge. Shipping to Alaska and Hawaii costs $70 regardless of order value. Orders shipping to Alaska or Hawaii do not qualify for free shipping.
Where Orders Ship From
We have two main warehouses in the United States, in California and New Jersey. Some customized products and handcrafted items ship directly from our suppliers.
Order Processing
In-stock orders placed on business days are processed within 24–48 hours. Weekends and public holidays are excluded; processing resumes on the next business day. Out-of-stock and preorder items typically require an additional week.
Delivery Estimates
Transit time depends on your delivery address and the carrier handling your shipment. Delivery may take approximately 15 days. Processing time is separate from transit time, and out-of-stock or preorder items may take longer overall.
Tracking and Questions
Once your order ships, we will send tracking information by email. You can also use our order tracking service. For shipping questions or help with your address, contact aitenee25@gmail.com with your order number.